The Quality Of Quality

May 2018 The word ‘quality’ is defined as having characteristics of high grade or superiority. The mere sound of the word makes us think of words like precision, solid and expensive. One would hope that NASA demands the highest quality of its rocket components. And that all the parts used in constructing the cars we drive, the office buildings we work in, and the planes we travel in are given a high degree of scrutiny.…

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