Tenhulzen Client Bill of Rights

As an industry-leader in residential remodeling, Tenhulzen, Inc. has a responsibility to create an environment of realistic expectations, trust and quality workmanship. Our commitment is to constantly improve our communication, education and execution.

Our number one objective is to craft and deliver superior quality in everything we build.

1. We strive to maintain the highest quality customer service through individual accountability, professional commitment, and employee empowerment at all levels of our organization.

2. We pledge to treat each customer with courtesy, integrity and respect and provide uniquely individual solutions to their lifestyle improvement needs.

3. We believe it is your right as a customer to fully understand the process before, during, and upon completion of your project.

4. We strive to continually improve our services by delivering state-of-the-art products and technologies to achieve the expectations for each project.

5. We pledge to foster innovation through an unyielding commitment to maintain industry leadership.

6. We understand that our clients are typically not construction experts. We will assist by providing clear, complete and consistent communication at every stage of the process.

7. We endeavor to match each client with the most appropriate team to ensure the success of each project, as well as every team member and trade contractor who works on it.

8. We will clearly detail all construction documents prior to commencing construction.

9. We strive to hand-deliver invoices as agreed in the payment procedures and will not commence with any additional requested work until agreed to in writing.

10. We will maintain your privacy and security through the entire process.

You have the right to call me or our staff at any time to ask questions, request information, and/or discuss concerns.

Michael Tenhulzen, CGR, CAPS
General Manager
TEL: 425-885-9871