Holiday Greetings

‘Twas the day after Christmas and all through the town, Homeowners were all talking about what’s going down. Tenhulzen moved to a creative, fun space, And wonder-ers were wondering what was was in that fine place. At last there are pictures, of what I don’t know, If we go there to look, it will be…

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Relational vs. Transactional

Over time, the customer interaction with business has become more transactional. This phenomenon is most likely because of more readily available information. Businesses choose their position on the scale of relational to transactional. You can tell where on the scale a business falls by their level of customer interaction.  In The Wizard of Oz, the…

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Elevated Service

In early October of 2013, Michael and Traci performed their annual “work party” duties for Summit Central Ski Patrol. While Traci was cleaning and repairing the base building, Michael and a fellow patroller scaled the ski hill in our Chevy Avalanche to the top of the Tripple-60 lift to do some work on the bump…

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