Happy New Year!
The rumors are true: the housing industry is heating up. Fueled by consumer confidence, improved lending and a pent-up demand, home builders and remodelers are reporting modest increases over last year. Real estate transactions are up significantly as indicated by a locally-sourced graph.
There likely won’t be a problem keeping up with demand in the short term, however there is some concern about the dwindling talent pool. While retirees continue to outpace recruits, finding and retaining the best people will become one of our primary goals for 2013. Our crew is a mix of new and familiar faces with three promotions in December. Training and process enhancement will continue to be a priority.
Perhaps our most important goal for 2013 is to focus on continually improving the customer experience. Attend our “July in Christmas” event for a sneak peek at ideas white boarded during our leadership retreat.
All the best to you and yours for a healthy and happy 2013,
Michael Tenhulzen, CGR, CAPS